Verizon says it fixed the outage that brought mobile services down across the country

Verizon experienced a huge outage that affected its mobile services across the country and lasted for several hours. But as of Monday evening, the company says services have been restored.

“Verizon engineers have fully restored today’s network disruption that impacted some customers,” the company said on its Verizon News account on X at 7:18PM ET. “Service has returned to normal levels.  If you are still having issues, we recommend restarting your device. We know how much people rely on Verizon and apologize for any inconvenience.  We appreciate your patience.”

Throughout the outage, Verizon’s support account replied to people expressing complaints, with some users reporting that their phones were in SOS mode. According to that account, “the outage is affecting some customers’ Data, Voice, and Text services.”

At one point during the outage, Downdetector observed three fifteen-minute periods with more than 100,000 user reports of problems, according to data shared with The Verge by spokesperson Michelle Badrian. That data also showed that Downdetector received more than 1.5 million total user reports between 8AM ET and 4PM ET.

Downdetector’s outage map showed hotspots in many cities, and based on that map, it appeared as though the outages are more prevalent on the East Coast.

“During the incident we received reports from Paducah, Birmingham, Fairhope, Foley, Mobile, Montgomery, Pelham, Phenix City, Trussville, Valley, Bella Vista, Benton, Bentonville, Brookland, Des Arc, Fayetteville, Heber Springs, Hot Springs Village, Rogers, Searcy and 1678 other cities,” according to another outage report website tracking the outage.

Earlier in the day, the Federal Communications Commission posted that it was aware of the outage and was “working to determine the cause and extent of these service disruptions.”

Updates, September 30th: Verizon says it has restored service after the outage. In earlier updates, we added Verizon and FCC statements, updated the quote about reports of which cities were affected, and noted that Downdetector shows more than 100,000 user reports.